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coupon error


jpalks

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jpalks, 5 saat önce yazdı:

hi when i use coupon code i get this error

"You cannot use the coupon in your cart without this product group"

I also experienced this situation and became a member to inform you 🙂

Coupon codes cannot yet be used to renew existing services. A coupon code can be used for new purchases. You should pay attention to this situation.

They said they will implement an improvement for it soon.

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On 5/9/2021 at 11:30 AM, jpalks said:

hi when i use coupon code i get this error

"You cannot use the coupon in your cart without this product group"

Hello,

The problem is already known. Currently the voucher codes only work for "active" customers. This will be carried over in the time that updates can be made if unfortunately I cannot say Current.

With best regards
Detlef

Wisecp - Discord and Forum Moderator

Helpful links : Developer Center | Usage Guide | Translate | What's New?
My Community / Companies : Cirkle HQ & Service Provider

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On 5/9/2021 at 5:36 PM, nedroxo said:

I also experienced this situation and became a member to inform you 🙂

Coupon codes cannot yet be used to renew existing services. A coupon code can be used for new purchases. You should pay attention to this situation.

They said they will implement an improvement for it soon.

thank you for the answer

I do not use the coupon for an existing service but for a new service

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On 5/13/2021 at 2:31 PM, Detlef said:

Hello,

The problem is already known. Currently the voucher codes only work for "active" customers. This will be carried over in the time that updates can be made if unfortunately I cannot say Current.

With best regards
Detlef

Wisecp - Discord and Forum Moderator

i use code to active customer but i get this error

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  • Staff Member
20 hours ago, jpalks said:

i use code to active customer but i get this error

When creating the coupon, make sure that it is linked to a product / service.

Also, coupons cannot be used to renew a service. It can only be used to purchase a new service. We have improvement notes so that coupons can be used to renew an existing service.

Helpful links : Developer Center | Usage Guide | Translate | What's New?

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  • 7 months later...

This issue still occurs. I made a fresh coupon code for testing purposes and selected service groups and products. Added a products to my test clients cart and tried to use the coupon that I just created but It's just says "You cannot use the coupon in your cart without this product group". Excuse me, what? 😂 Product within that product group is already in my cart.

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