Can not connet to KeyHelp Server

[martins]

Dear devs,

I've just install WISECP with free trial version. I tried to connect to my KeyHelp server, but it always fail. All information are correct. I tried using SSL version, but I got the same error.

Here is the pop-up error message:

Quote

 

Warning

Connection test failed. Unable to connect to the server:xxx.xxx.xxx.xxx - Connection timed out after 30001 milliseconds

 

I also disable Firewall on the KeyHelp panel, but got no luck.

Any help!

Edited September 6, 2021 by martins

[Onur]

21 hours ago, martins said:

Dear devs,

I've just install WISECP with free trial version. I tried to connect to my KeyHelp server, but it always fail. All information are correct. I tried using SSL version, but I got the same error.

Here is the pop-up error message:

I also disable Firewall on the KeyHelp panel, but got no luck.

Any help!

Hi @martins

Please create a support ticket through our support system so that your case can be thoroughly reviewed and you can be notified.